popbd Privacy Policy
popbd is committed to protecting the personal data of every player in Bangladesh. This policy explains exactly what information we collect, why we collect it, and how it is stored and used.
How popbd Handles Your Personal Information
This Privacy Policy ("Policy") describes how popbd ("popbd", "we", "us", "our") collects, processes, stores, and shares personal information when you access or use the popbd website and related services. By using the popbd platform, you acknowledge that you have read this Policy and consent to the data practices described herein.
popbd operates as an online casino and sports betting platform serving players in Bangladesh. We understand that our players' trust is fundamental to our relationship, and we take data privacy seriously. This Policy is written in plain English to be transparent about our practices. If you have questions about anything in this Policy, you may contact our support team using the email address listed in the site footer.
Six Categories of Information popbd Collects
popbd collects information across six broad categories, depending on how you interact with the platform:
Full name, date of birth, username, and government-issued ID documents submitted during KYC verification
Mobile phone number, email address, and physical address provided at registration or during account updates
Deposit and withdrawal history, payment method identifiers (bKash/Nagad numbers), transaction amounts and timestamps
IP address, device type, browser type, operating system, and session logs collected automatically when you access the platform
Bet history, game sessions, win/loss records, bonus usage, and responsible gaming tool interactions such as deposit limit settings
Records of your interactions with popbd customer support, including chat transcripts, email threads, and complaint records
popbd does not knowingly collect sensitive personal information beyond what is strictly necessary for regulatory compliance, payment processing, and the provision of our gambling services. We do not collect data related to racial or ethnic origin, political opinions, religious beliefs, or health conditions unless legally required to do so.
Why popbd Collects and Processes Your Data
popbd uses personal information only for the purposes described below. We do not sell personal data to third parties under any circumstances.
We use identity data, contact data, and financial data to create and maintain your popbd account, verify your age and identity through KYC, process deposits and withdrawals, and ensure that only eligible players can access the platform. This processing is necessary to fulfil our contractual obligations to you as a registered player.
Technical data and financial data are used to detect suspicious activity, prevent unauthorised account access, identify multi-accounting, and investigate potential fraud or money laundering. We are legally required to maintain robust anti-fraud measures. Automated fraud-detection systems may flag unusual patterns for manual review by our compliance team.
Gameplay data and account data are used to support responsible gaming obligations. This includes monitoring betting patterns to identify signs of problem gambling, enforcing deposit limits and self-exclusion requests, and ensuring that players who have self-excluded are prevented from accessing the platform. Responsible gaming processing is carried out in the legitimate interest of player protection.
Communication data and account data are used to respond to your support enquiries, resolve disputes, process complaints, and follow up on account-related issues. Support communications are retained to maintain a consistent record of your interactions with popbd and to improve the quality of our support services over time.
Technical data and gameplay data are used in aggregate, anonymised form to understand how players use the popbd platform, identify technical issues, optimise page performance, and improve the overall user experience for players in Bangladesh. We do not use individual player data for analytics without a legitimate basis to do so.
When and With Whom popbd Shares Your Information
popbd does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data only in the following specific circumstances:
- Payment processors: We share necessary financial data with payment processors including bKash, Nagad, Rocket, Upay, and banking partners to execute deposit and withdrawal transactions. These processors are contractually bound to use your data only for transaction processing purposes.
- Game and software providers: Game outcome data and session data may be shared with our game suppliers (including Pragmatic Play, Evolution Gaming, PG Soft, and Spribe) for the purposes of game integrity verification, RNG auditing, and technical support. These providers do not receive personally identifiable information beyond what is strictly required.
- Regulatory and law enforcement authorities: Where we are legally required to disclose personal data — for example, in response to a lawful court order, a request from a regulatory body, or an anti-money-laundering investigation — we will comply. We will only disclose the minimum data required and, where permitted, will notify you of such a request.
- KYC and identity verification partners: We may use accredited third-party identity verification services to verify documents submitted during the KYC process. These partners act as our processors and are prohibited from using your data for any purpose other than identity verification on our behalf.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of the popbd business, personal data held by popbd may be transferred to the acquiring entity as part of the transaction. Any such transfer would be subject to the same privacy obligations described in this Policy.
In all cases where data is shared with third parties, popbd ensures that appropriate contractual safeguards are in place. We require all third-party processors to implement security measures consistent with industry standards and to process data only for the purposes for which it was shared.
Cookies and Tracking Technologies Used by popbd
popbd uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your browsing experience. A cookie is a small text file placed on your device when you visit a website. popbd uses three categories of cookies:
You can manage your cookie preferences through your mobile browser settings. Note that disabling essential cookies may affect your ability to log in and use the popbd platform correctly.
These cookies are strictly necessary for the platform to function. They maintain your login session, remember your language preference, and enable core platform features such as the game loader and cashier. Essential cookies cannot be disabled without breaking core site functionality.
Analytics cookies allow us to understand how players navigate the popbd platform — which pages are visited most, where players drop off, and how long sessions typically last. This data is used in aggregate form to improve the platform experience. It is not linked to individually identifiable player profiles.
Preference cookies remember choices you have made on the platform — such as your last-used game category, display settings, or responsible gaming tool configurations. These cookies make it faster and more convenient to return to your preferred platform state on repeat visits.
Your Data Rights as a popbd Player
As a player on the popbd platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the email address listed in the site footer.
You may request a copy of the personal data popbd holds about you. We will provide this within a reasonable timeframe, subject to identity verification.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update certain details directly through your account settings.
In certain circumstances, you may request that popbd delete your personal data. This right is subject to legal and regulatory retention obligations — for example, we are required to retain transaction records for a minimum period for compliance purposes and cannot erase them on request alone.
You may object to popbd processing your personal data for direct marketing purposes. You may also object to processing carried out on the basis of our legitimate interests where you believe your interests override ours.
Where technically feasible, you may request a structured, machine-readable copy of the personal data you provided to popbd so that you can transfer it to another service provider.
popbd will respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before fulfilling a request to ensure that data is not disclosed to an unauthorised third party. If a request is refused, we will explain why. Repeated, unfounded, or excessive requests may be subject to a reasonable administrative charge.
Data Retention and How popbd Protects Your Information
popbd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your active account and for a reasonable period after account closure to satisfy regulatory, legal, and dispute-resolution obligations. Financial transaction records are retained for a minimum period to comply with anti-money-laundering requirements. After the applicable retention period, data is securely deleted or anonymised.
popbd implements industry-standard security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL encryption for all data transmitted between your device and the popbd platform, secure server environments, access controls limiting which staff can view sensitive player data, and regular security reviews. While no digital system can guarantee absolute security, popbd takes all reasonable steps to protect the data we hold.
Children's Data, Policy Changes, and Contact
popbd does not knowingly collect personal data from individuals under the age of 21. The platform is strictly for adults aged 21 and above. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data promptly and close the associated account. Parents or guardians who believe their child may have accessed popbd should contact our support team immediately.
popbd reserves the right to amend this Privacy Policy at any time. When we make material changes to this Policy, the "Last updated" date at the top of this page will be revised. Where the changes are significant, we may notify registered players by email or through an in-platform notification. We encourage all players to review this Policy periodically to stay informed about how their data is being handled.
If you have questions, concerns, or requests relating to this Privacy Policy or popbd's data practices, please contact our support team. Our contact email address is displayed as plain text in the site footer. We aim to respond to all privacy-related enquiries within a reasonable timeframe. popbd is committed to handling your data with care, transparency, and respect — because earning the trust of every player in Bangladesh is central to everything we do.